Make a Complaint

If you think that a police officer or member of police staff has behaved incorrectly or unfairly, you have the right to make a complaint.

People who work in the police service should behave appropriately at all times. Expectations about the behaviour of both police officers and members of police staff are set out in their respective Standards of Professional Behaviour. These expectations include requirements to:

  • Act with honesty and integrity, fairness and impartiality
  • Treat members of the public and their colleagues with respect
  • Not abuse their powers and authority
  • Act in a manner that does not discredit or undermine public confidence in the police service.

If you feel that someone working for the police has not met these standards, you can make a complaint. These types of complaints are dealt with under the Police Reform Act 2002.

How can I make a complaint against the conduct of a person serving with Cheshire Police?

Online

You can use the contact form below.

Write out your complaint in full here - please try and include as much detail about the complaint as possible such the time and date, people involved and the outcome you'd like from the complaint.

Online forms should not be used for crime reporting. If a crime is in progress or you are in immediate danger please call 999. Call 101 in all other circumstances.

All submissions are in confidence and will be taken seriously.

If you don't want to fill in the form above you can download the form below and send it through to us by email or post. 

Complaint form word document

By email

You can email the Professional Standards department at professional.standards@cheshire.pnn.police.uk

In person

In person at your local station or, if you believe local management is at fault, at any main station. Any police officer or other member of police staff will ensure that you see someone capable of dealing with your complaint. The Professional Standards Department will be pleased to advise or assist any member of the public with a disability to make a complaint.

In writing

By writing to your local or main station or Police Headquarters.

By phone

By phoning the Cheshire Police non emergency number 101

By post

Professional Standards Department (PSD)
Cheshire Constabulary Headquarters,
Clemonds Hey,
Winsford,
Cheshire,
CW7 2UA

Through other agencies

Through your solicitor, MP, local councillor, Citizens Advice Bureau or any other person or body that represents your interests, if they agree and provided you give your written consent.

The Independent Police Complaints Commission (IPCC) oversees the whole of the police complaints system and makes its decisions independently of the police, government and complainants.

Police forces deal directly with most complaints against their officers, staff and contractors, while the IPCC investigates the most serious complaints, incidents and allegations of misconduct.

Complaints should be made to the relevant Police Force as any material sent to the IPCC will be forwarded to the appropriate policing area to consider in the first instance.

Further information can be found about the IPCC on the IPCC website.