Police Contact Points (PCPs)

What are Police Contact Points?

  • Police Contact Points provide an alternative way for members of the public to access police services.
  • The Contact Points are interactive touchscreen systems which have been placed in convenient locations across Cheshire to allow members of the public to speak to a Force operator via telephone or web chat.
  • There are a variety of different types of contact points. Some of the kiosks are fitted into police station walls and look a little like ATMs, and some are free standing kiosks that plug into a wall.
  • The points also provide access to an A-Z database of frequently asked questions.
  • The link between the kiosk and the force control room means that the Contact Points can provide a service outside of normal police helpdesk opening hours.

 Deputy Chief Constable Janette McCormick said:

"The Police Contact Points offer real benefits to members of the public because they provide greater choice in how people can contact us and they provide information on subjects we know are important to people.
The ability to contact Cheshire Constabulary by web chat opens up many opportunities for us to support members of the public moving forward in the digital world. We encourage people to go out and try them.
The Contact Points form part of a wider project looking at all aspects of public contact as we seek to meet the needs of the communities we serve. We recognise that while some people may prefer to use technology to contact us, others will prefer face to face communication."